Grow Online is committed to protecting the data we may collect from visitors on our website and users of our products and services. It’s important for us that we maintain your trust and confidence and we just want to let you know that we do not sell, rent or trade any of your data with any other third party for any purpose. To show our commitment we’ll outline in this policy exactly when and why we may collect your personal information, how we keep it safe and how we may use it under limited conditions.
How we use your information
If you hold an account or use any Grow Online products or services then you’ll know that we collect basic contact information such as name, company name, email address, company address and VAT number if applicable. We use this to:
● Deliver notifications and updates on your purchases or our tools
● Deliver targeted Grow Online adverts as you browse the web
Cookies collect information about browsing and purchasing behaviour via the same computer or device which includes information about pages viewed, time spent on a web page products purchased and your journey around a website. We use these cookies to deliver targeted ads relevant to you. measure the effectiveness of marketing campaigns and to even limit the number of times you may see an ad.
Don’t worry, the cookies we collect do not record personal information like your name, address or any other contact details, nor can we take over your computer and hack your Facebook account.
By using our site, you agree to us placing these types of cookies on your computer or device and accessing them when you visit the site in the future. You can delete cookies anytime from the settings section of your website browser. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
Please note that if you disable cookies, your user experience may be affected when using our website.
Sharing your information
We do not sell, rent or trade any of your data with any other third party, however, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
● Payment Service Providers such as PayPal who handle all payment transactions
● Professional service providers such as advertising partners for example Google Advertising Services, marketing tools for example Feedonomics and website hosts for example Digital Ocean. Any additional platforms that Grow Online suggests to use as part of the service provided shall be communicated in writing before your data is shared.
● Law enforcement and fraud protection agencies so we can help tackle fraud
Marketing messages and emails
If you’ve given us permission to, we’ll contact you from time to time to deliver you important updates, offers and news about our company, products and services. You’ll be able to opt out at any time by clicking the ‘unsubscribe’ link in any email or by contacting our support team on email@example.com
Please note, if you hold an account with Grow Online, you will receive notifications regarding your account or purchase updates in order for us to deliver our contract with you. Should you no longer use your account and would like t to delete this please contact us by email to firstname.lastname@example.org
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Any personal data we collect on you, the client is processed lawfully.
Grow Online does not collect and store personal or sensitive details on your clients or customers. We do however need access to your sales and lead performance data, metrics, user profiles
How we use customer data and information
Client Performance Data
As part of our marketing and data analysis services we may need to view and process your performance data.
Any data we view or process is collected and used for specified, explicit and legitimate purposes related to our marketing and professional services.
Examples of performance data Grow Online may view, process and store includes but not limited to, sales and lead performance data. Cost per lead, cost per sale, ideal user profile data that may include geographic and demographic user profiles, income status, personal interests, hobbies, keyword data and order details for products or services. This data is collected, processed and stored securely to allow us to carry our marketing services.
Grow Online will ensure any data we do collect is securely stored on up to date software, is behind a password protected and encrypted storage platform. Any client data we delete we ensure is securely deleted and is not recoverable after 30 days or replicated, archived or stored in backups once deleted.
Grow Online also ensures that only employees working directly on your account and for Grow Online can view your information. Your performance data will not be shared outside of our password protected environments or shared with third parties.
Your performance data is used by us to inform decisions of how to build and run marketing campaigns or to make suggestions on how to improve your product or service.
No employee of Grow Online is permitted to copy or share data with any third party or unapproved device without prior written agreement.
Client Private / Customer / Personal Data
Grow Online does not view, collect, store or share any personal or private details on your clients or customers, including but not limited to, name, address, email address, phone number, payment information or other personally identifiable information not listed here.
Any personal data on your clients that Grow Online does view is in accordance with the access Grow Online has been granted to your private internal software, systems or practices. Grow Online does not copy or store any personal client data you have granted access to. It is your responsibility to maintain your clients privacy and security when allowing Grow Online to view and process your clients private data.
Third party websites
Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
You have the right to access, amend and delete any personal data that we hold about you. Here’s how you can do this.
● Correcting inaccurate information: If you hold an account with Grow Online then you can do most of this on your dashboard. Just go to My Profile. If you do not hold an account with us but have used one of our services in the past or currently, you can email one of support members with your request to access and correct your information, send your request to email@example.com
● Accessing personal data: You can obtain this by emailing one of our support team member with your request to firstname.lastname@example.org
● Stop marketing messages: You can do this anytime by clicking the ‘unsubscribe’ link in any email or by contacting our support team on email@example.com
● Deleting personal data: We can delete your data and stop processing it should you wish. Simply contact our support team at firstname.lastname@example.org
How to contact us
You can also write to us at:
Grow Online HQ
Staffordshire Technology Park, Stafford.